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Collect Reviews

Turn Every Customer Interaction Into a Business Review
With txt.me ’s reviews collection feature, you can now auto-generate positive customer reviews to use for your business. The process is simple. Every time a chat ends, the system asks the visitor to rate the conversation. It also asks visitors who rate their conversation with either 4 or 5 stars to leave a review.
Generate and Collect Reviews
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How Txt.me Only Collects Positive Reviews

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Step 1
Rate the conversation
The system asks to rate the conversation
Every time a chat ends, the system asks the customer to rate the conversation from 1 to 5 stars.
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Step 2
If the customer is unhappy
The system will ask to write the reason and will add it to the chat
In the event that the customer is not happy and they leave a rating of 3 stars or less, the system will ask them to write feedback that will be sent to your team via chat.
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Step 3
If the customer is happy
The system will ask leave a review on a 3rd party website
If the customer is happy and they leave a rating of 4 or 5 stars, they will automatically be asked to leave a review on a third-party website, boosting your online reputation.

Supported Platforms for Reviews

By default, we support the following platforms for generating reviews:
When setting up your txt.me account, you will be given the option to input links to your individual profiles on these platforms. Each time a customer rates a conversation with either 4 or 5 stars, the system will automatically share links to your individual profiles with them, making it easy for them to leave you a positive public review.
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The Importance of Providing an Incentive to the Reviewer

The Importance of Providing an Incentive to the Reviewer

The Importance of Providing an Incentive to the Reviewer

Leaving a review takes time, especially if you’d like customers to leave them on multiple platforms. Couple this with the fact that it’s often unhappy customers that leave a review because of the incentive they have of getting their feeling heard and you’re left with low ratings and a tarnished online reputation.

But, what if you could offer happy customers an equally satisfactory incentive to leave a positive review on your public profiles?

Be it an Amazon Gift Card, a prepaid Visa, or even a freebie from your company, giving your happy customers some form of reward for leaving you a positive review is a sure-fire way to encourage them to share their positive experiences.

Start Improving your Customer Service now!
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