Help desk
ticketing system
Please click on the link in it.

What Is Help Desk Ticketing Software
Through live chat help desk services, users can submit a ticket to a customer support team. The software support system then automatically logs and assigns the ticket to an agent who can address the issue in question. The ticket remains open in your ticketing system workflow until the issue is resolved meaning that customer queries never get missed.

Link Tickets
to Chats

Leave Private Comments
Use Filters 
& Search Tools


Assign Tickets to Specific Agents

Attach Images & Documents

Add Statuses
to Tickets
Benefits of Using Tickets on 
e-Commerce Sites
Thanks to this help desk specialist, you can now hold onto visitors and proactively communicate with customers, organically leading them through your sales funnel, all while offering them a personalized experience. Regardless of the size of your ecommerce business, our email ticketing software allows your agents to track customer information, edit orders, and even issue refunds from the comforts of one intuitive user interface.


Benefits of Using Tickets on
SaaS Sites
With our online ticketing system, you’ll enjoy SLA functionalities, enhanced security to protect your customers’ data, as well as a holistic view of your customer service efforts thanks to our analytics and reporting features. Reduce your operational costs and provide around-the-clock support with txt.me today!
Tickets FAQ
It is not available for the Free Tier, but there are no limits for a Trial and Paid accounts.
You can try Tickets for a limited time by activating a Trial. If you see that the Ticketing System helps improve your customer experience, we encourage you to upgrade to a paid plan.
The most common way is to create a ticket from the conversation you are having at this moment with a visitor so that the ticket will be connected to the conversation. Click on the Create a ticket link in the chat to start.
The alternative way is to create a blank ticket from the Ticket section.
The status shows what is happening with the ticket at this moment. For example, a ticket is created with the New status, and can be changed to In Progress, Done, or Archived.
Yes. You can see all the tickets assigned to the visitor on the right section of the chat.
A ticket is considered resolved when it is in the Done or Archived status. We do not notify the visitors of a change of status. To contact the client, click on the Open the chat link in the ticket and continue the conversation.
Create an account now!
Please click on the link in it.