Help desk
ticketing system
Your Ticketing System Seamlessly Integrated Into Your txt.me Live Chat
Manage customer queries and complaints quickly and effortlessly and optimize your customer support by integrating a ticket system to your txt.me live chat. Stay on top of your customers’ needs and make sure that no questions ever go unanswered again, even if you’re offline or on the go!
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What Is Help Desk Ticketing Software 
An automated help desk ticketing system is a piece of software used by customer support representatives within a company that helps them manage and address complex customer issues and complaints. The software enables companies to automate complaint resolution through ticket management.
Through live chat help desk services, users can submit a ticket to a customer support team. The software support system then automatically logs and assigns the ticket to an agent who can address the issue in question. The ticket remains open in your ticketing system workflow until the issue is resolved meaning that customer queries never get missed.
Through live chat help desk services, users can submit a ticket to a customer support team. The software support system then automatically logs and assigns the ticket to an agent who can address the issue in question. The ticket remains open in your ticketing system workflow until the issue is resolved meaning that customer queries never get missed.
Link Tickets
to Chats 
Txt.me ticketing tool allows you to link tickets directly to your chat feature so that agents can communicate with customers and address any complaints or queries quickly and efficiently. No more having to jump between communication channels to resolve issues. Instead, your agents can enjoy a smooth workflow and solve tickets all from one easy-to-use platform.
Leave Private Comments 
Sometimes, when addressing more complex customer issues, agents have to jump back and forth between tickets and resources to offer resolution. Now, your agents can leave private comments on tickets that are not visible to clients, allowing them to stay organized when tackling more advanced queries.
Use Filters 
& Search Tools
With txt.me’s help desk ticketing system, your agents no longer have to spend hours scrolling through tickets. Thanks to our integrated filters and search tools, your customer support representatives can search for tickets with ease by filtering them according to agents, channels, customers, priority, and more.
Assign Tickets to Specific Agents 
Reduce the amount of time it takes for your customers to get resolution by directly assigning tickets to specific agents based on their skills and knowledge. Our help desk support software and CRM ticketing system allows you to forward queries directly from your customers to an agent that has the expertise to help them straight away.
Attach Images & Documents 
Would an image be the most effective way to provide your customer with resolution? Maybe you’ve already created a how-to guide that could answer their question? Txt.me is the best ticketing system because it allows your agents to send images, screenshots, documents, and other attachments directly to your customers.
Add Statuses
to Tickets 
Would an image be the most effective way to provide your customer with resolution? Maybe you’ve already created a how-to guide that could answer their question? Txt.me is the best ticketing system because it allows your agents to send images, screenshots, documents, and other attachments directly to your customers.
Benefits of Using Tickets on 
e-Commerce Sites
Txt.me help desk ticketing tools provide a robust structure for addressing and managing your customer queries, all from one easy-to-use interface. Our automated ticketing system for small business e-commerce help desk offers live chat integration and the ability to connect to multiple channels including email and WhatsApp.
Thanks to this help desk specialist, you can now hold onto visitors and proactively communicate with customers, organically leading them through your sales funnel, all while offering them a personalized experience. Regardless of the size of your ecommerce business, our email ticketing software allows your agents to track customer information, edit orders, and even issue refunds from the comforts of one intuitive user interface.
Thanks to this help desk specialist, you can now hold onto visitors and proactively communicate with customers, organically leading them through your sales funnel, all while offering them a personalized experience. Regardless of the size of your ecommerce business, our email ticketing software allows your agents to track customer information, edit orders, and even issue refunds from the comforts of one intuitive user interface.
Benefits of Using Tickets on
SaaS Sites 
Perfect for your SaaS business, txt.me help desk ticket system helps your agents collect, track, and streamline your customer support requests from multiple channels. With ticket management, you can now keep track of every customer support request and their status, improving your relationship with your customers, and boosting your customer retention rate.
With our online ticketing system, you’ll enjoy SLA functionalities, enhanced security to protect your customers’ data, as well as a holistic view of your customer service efforts thanks to our analytics and reporting features. Reduce your operational costs and provide around-the-clock support with txt.me today!
With our online ticketing system, you’ll enjoy SLA functionalities, enhanced security to protect your customers’ data, as well as a holistic view of your customer service efforts thanks to our analytics and reporting features. Reduce your operational costs and provide around-the-clock support with txt.me today!
Tickets FAQ 
It is not available for the Free Tier, but there are no limits for a Trial and Paid accounts.
You can try Tickets for a limited time by activating a Trial. If you see that the Ticketing System helps improve your customer experience, we encourage you to upgrade to a paid plan.
The most common way is to create a ticket from the conversation you are having at this moment with a visitor so that the ticket will be connected to the conversation. Click on the Create a ticket link in the chat to start.
The alternative way is to create a blank ticket from the Ticket section.
The status shows what is happening with the ticket at this moment. For example, a ticket is created with the New status, and can be changed to In Progress, Done, or Archived.
Yes. You can see all the tickets assigned to the visitor on the right section of the chat.
A ticket is considered resolved when it is in the Done or Archived status. We do not notify the visitors of a change of status. To contact the client, click on the Open the chat link in the ticket and continue the conversation.
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Thank you
We have sent an activation email to your address.
Please click on the link in it.
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