How to set up holiday & on vacation auto-responses using chat triggers?

Staying in touch with your website visitors all year round will make the world of difference to your sales and income. But, you and your agents can’t necessarily be on call, ready to answer every question that comes in all of the time. After all, everyone needs a holiday, right?

What if we told you that there is a way that you can stay available to your customers, all while enjoying the odd vacation?

Thanks to advanced chat triggers, you can now achieve just this. Chat triggers allow you to engage with your customers proactively, even when you or your agents aren’t available. 

In this article, we tell you how to set up advanced chat triggers using so that you can enjoy the holiday of a lifetime without worrying about missing out on potential leads. Advanced Triggers Advanced Triggers allow you to send personalized automated messages to your website visitors. While automation is a key selling point of these individualized triggers, what makes them particularly useful is that you can set specific conditions for each trigger that you set up, allowing you to touch base with your customers at different stages of their time on your website. 

As with all triggers, you can give your trigger a unique name, assign specific agents, and write a piece of personalized text that is sent to your website visitors. But, by selecting the Advanced setting, you can also choose when to run your trigger. This can be when visitors open a chat, or when visitors send a message to your team using the chat box. 

Additionally, you can add as many conditions as you like. These conditions allow you to personalize a wealth of different settings such as the time of day and the day of the week your message is sent, among others. 

Better yet, you’re not limited to one condition for each individual trigger. For example, you could choose to set up a message to be sent to your website visitors on specific days when they visit a specific URL. 

How to Set Up Vacation Auto-Responses With Advanced Triggers

So, you’re ready to set up your auto-responses with Advanced Triggers while you go on vacation. Here’s a step-by-step guide that can help you set up your triggers in just a few minutes:

Step 1: Log into your dashboard and click on the cog in the top right of your menu bar followed by ‘Widgets’ and the name of the widget you would like to personalize using Advanced Triggers. For this example, we are using the widget named ‘123’.

Step 2: On the following page, click on ‘Chat Triggers’ on the left sidebar. Then, click on ‘Triggers’ and toggle the ‘Active triggers’ to On.

Step 3: Choose your trigger. In this case, the trigger is called ‘Unnamed trigger’.

Step 4: Start by giving your trigger a name. Then, click on the ‘Agents’ drop-down list and choose the agent you would like to add to the trigger. Once you have chosen your agent, insert your trigger text in the ‘Trigger Message’ box. Here, you could redirect your visitors to some of your self-help resources and knowledge bases to further support their time on your website, similarly to the message in the image below. Finally, select ‘Advanced’ in the Type drop-down list.

Step 5: Once you choose the ‘Advanced’ option in the trigger type drop-down, you’ll be asked to check the conditions you would like to assign to your trigger. For the sake of this example, we have added four conditions to this trigger to show that multiple conditions can be added at once. 

First, you will be asked to choose when to run your trigger. The drop-down list will give you the option of:

  • Running the trigger when visitors request to chat or-
  • Running the trigger when visitors send a message

Secondly, you’ll be asked to choose the specific conditions for your trigger. Here you can choose:

  • The specific time of day you would like to send your message
  • The day of the week you would like to send your message
  • The specific page on which you would like to send your message
  • The amount of time the visitor spends on a page before your message is sent
  • The amount of time the visitor spends on your website before your message is sent

Once you have chosen all of the conditions for your trigger, click on ‘Save Changes’.

In this example, we have chosen to set the trigger so that a message is sent to visitors who open the chat function on the site. We have also chosen the trigger to work for 24 hours on both Monday and Tuesday as these are the days on which the team would be on vacation. Finally, we have set the trigger to appear after one minute of a visitor being on the website in the hope of providing them with support almost instantaneously. 

Engage With Your Customers Thanks to

With Advanced Triggers you can stay in touch with your website visitors and customers, even when you’re on vacation. These triggers allow you to proactively provide your audience with support so that you don’t miss out on any sales while you’re away. 

If you would like to take some time off but are scared of missing out on leads while you’re away, sign up for a free account and set up your Advanced Triggers today!

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