How to install live chat on a PrestaShop website

To add the chat widget to your website, sign up with If you already have an account, follow these simple steps:

Copy the chatbox html code to your clipboard using the Copy the code button or ctrl+c on your keyboard.

Installing chat box HTML code in PrestaShop via FTP

Step 1: Go to FTP client

You need to go to your hosting site, or connect to the hosting via an FTP client and go to the directory: main folder / themes / name of your template / header.tpl

Step 2: Paste the widget code

With the footer.tpl or header.tpl file open in editor mode, paste the chat widget code before the closing tag.

Save the changes to the footer.tpl file and you’re all set! The live chat widget will be added to your site PrestaShop.

Step 4: Start live chat in PrestaShop

Access your admin panel to check if the live chat is working for your customers. Ask one of your customer support team to send a message from the chatbox. Then, make sure that you receive it on your ​​Web Version 

Now live chat is added to your PrestaShop, and you can start providing your customers with excellent support.

Hopefully, you have found this article helpful, but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

Was this page helpful?
In this Article