How to add live chat to your website Joomla

Installation live chat on Joomla

Your free Joomla live chat plugin is ready to use.

To add the chat widget to your website, sign up with If you already have an account, follow these simple steps:

Step 1: In the admin panel click the “Manage > Install”

First, log in to your Joomla’s administration panel (https://your website/administrator/) and click on Extensions, available on the top right section. From there, pick Manage > Install.

Step 2: Search (on the Web) for onWebChat Joomla extension

On the Install section, go to the Install from Web category.

Step 3: Click on the

From the list of available plugins, look for Live Chat To make things easier, type “omnichannel” or “txt” in the search tool and click on the Search button. All you have to do now is to click on the card, available in the search results below.

Step 4: Install it

You will see a installation page. To proceed with the installation, click on the Install button.

Step 5: Click on the Install button

Joomla will now redirect you to a page where you have to confirm your installation. To do that, as odd as it may sound, you have to once again click on the Install button.

Your plugin is now installed, and it is time to link it with your account. To learn how, check out the section below.


Step 1: Go to the Modules section

To configure the plugin, go to the Modules section.

Step 2: Click on the Enable extension icon

From the list of available modules, look for and click on the Enable extension icon to enable the extension.

Step 3: Select the spot opposite in the Position field

While in the Modules section, look for and click on the plugin to proceed with the configuration.

Select the spot opposite in the Position field. This is where Chat will be displayed on your website.

Step 4: Select status

Make sure the status is “Published”

Step 5: Select “on all pages”

It is necessary to set the value in the Menu Assignment tab. If you choose “on all pages” then the chat will be installed on all pages of the site automatically.

Step 6: Click on “Authorization via admin panel”

To link your account with Joomla, click on “Authorization via admin panel” button.

Step 7: Sign in

You will be shown a new window, asking you to log into To proceed, provide your credentials and click on Sign in.

Step 8: Choose your the widget

It’s time to choose the widget that you want to place on the site.

Step 9: Click on Save

Step 10: Done

Now you can see the chatbox in the bottom right corner of your website.

How to quickly check to see if the chat is working

Step 1: Go to admin panel

Access your app panel ( to check if the live chat is working for your customers. Ask one of your customer support team to send a message from the chatbox. Then, make sure that you receive it on your ​​Web Version

Now is added to your Joomla, and you can start providing your customers with excellent support. Hopefully, you have found this article helpful, but if you have any additional questions, feel free to start a chat with us – we are available 24/7/365!

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