The Best Chat Widget for Your Website design element 401

Active Ways to Collect Contact Information
  • Simple, user-friendly interface for both web and mobile
  • Fast registration and chat widget installation
  • Free sales features
The Best Chat Widget for Your Website
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How to Customize Your Chat Widget

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Choose your preferred font, colors, chat widget icon, shadow, and more!
Show visitors that you’re providing real, human customer support on your site.
Choose your preferred position for your chat button by placing it either on the left or right of the screen.
Setup live widgets which allow you to modify the contents of your widget in real-time. Thanks to Online Mode, you can see the changes to your widget as they happen.
With in-chat document sending, you can prevent channel disruptions, allowing you to continue your conversation in one place of your customer’s choosing.
Transfer your chat conversations to a telephone line with the forms integrated directly into your chat widget.
Provide your website visitors with the best customer experience by integrating your chat service with email, Messenger, WhatsApp, and other apps in one communication platform.
In just a few clicks, you can collect customer feedback straight from the comforts of your online chat widget.
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Online Lead Generation Thanks to Chat Triggers design element 431

The Key to Getting More Chats

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Don’t wait for your customers to come to you. Instead, be proactive and start the dialogue yourself! With real-time chat triggers, you can encourage website visitors to start a conversation with your team.

Has your customer been on a pricing page for 20 seconds or more? Ask them if they’d like a breakdown of your fees and pricing!

Are your customers spending time on your FAQ page? Take the lead and ask them if they need help with anything.

Collecting Customer Information design element 433

With chat widgets, you can gain access to your customers’ contact information, even when they’re not online! Your chat widget can:

Ask for their name.
Ask for their email address.
Ask for their phone number.
Ask them other questions.
Greet them in the chat box.

Collecting Customer Information
Responding to Customers in Just 60 Seconds

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Thanks to chat triggers, you can now reduce your cart abandonment rates in less than one minute. You now have the option to offer discounts or free shipping, motivating your customers to make a purchase.

You can set up the widget to popup between 10 seconds and one hour and use different types of triggers like page notification, chat rescuer, and advanced triggers. Plus, you can add personalized conditions to your triggers to optimize your customer support efforts.

Lead Generation design element 435

Chat triggers allow you to find out where your customers prefer to be contacted so that you can increase your leads. Give them the option of:
  • Email or phone
  • WhatsApp
  • WeChat
  • Facebook Messenger
  • Telegram
Lead Generation
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Using Proactive Chat Triggers for Sales

Boost User Engagement

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Take the first step and say hello to your customers proactively. Installing a chat trigger can make your customers feel at home by allowing you to welcome them onto your website.

A simple message with the words “Hi there, can I help?” can make the difference between making a sale and losing one.

Increase Conversion Rates

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You can tailor your chat triggers in accordance with your current promotions, allowing you to boost conversions.

You can set up a chat trigger that tells prospective customers about extra special offers, welcome discounts, and more!

Up-Sell & Cross-Sell

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What if you could up-sell or cross-sell to customers that are already ready to make a purchase? All you have to do is set up a trigger that highlights complementary products to the ones already in their cart.

Simply set up your trigger so that it contacts your visitors as they’re in their cart, ready to make a payment.

Reduce Abandoned Carts

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By implementing the best chat widget to your website, you can proactively ask your site visitors if they need help selecting the correct products for their individual needs.

This is a great opportunity to provide them with relevant data that can push them towards a purchase.

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Quick & Easy Chat Widget Installation

Add Chat Box HTML Code to Your Website

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  • Create your txt.me account and login.
  • On your dashboard, open ‘Widgets’.
  • Select your preferred chat widget or add a new widget.
  • Cope the HTML code to the section of your website.
Add Your Chat Widget to your CMS

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Adding your live chat widget to your website CMS will depend entirely on the platform you are using. We have individual guides that can take you through the step-by-step process of installing your chat widget on your CMS depending on the tool you are using: WordPress, Shopify, Joomla, Webnode, Ecwid, Prestashop, WiX, Bitrix, Opencart, Tilda, WiziShop, ModX, Squarespace, Blogger
Add Your Chat Widget Using Your Google Tag Manager

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Adding your chat box widget to your website using Google Tag Manager is as easy as learning your A, B, Cs. We have created a simple step-by-step guide that can take you through the process of installing and checking your widget installation here.
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FAQ design element 491

A chat box is a piece of software integrated into a website that allows you to proactively message your site visitors.

This customizable piece of software automates and integrates conversations across your various communication channels. Your visitors will be able to ask you live questions and you’ll be able to reply to them in real-time.

To add chat to your website, you first need the widget code. To get the code for your free chat box for your website, simply head over to your txt.me dashboard, click on ‘Widgets’ followed by the widget you would like to add to your site. Then, click on the ‘Installations’ tab. Here, you’ll see the chat box HTML code for your website.

Using a txt.me widget on your website is completely free. All you have to do is create a free account and create your HTML chat box.

You can create as many different widgets as you like, free of charge. Simply click on ‘Add a new widget’ and you’ll be able to set up your new widget in just a few steps.

100%. We take security extremely seriously and have implemented the strictest security contingencies so that your customers’ data stays safe at all times.

Of course. Your agents can either message website visitors themselves or, you can set up conditions in your chat triggers that proactively and automatically message visitors depending on the page they’re on and how long they’ve been on the site, among others.

If you already have another live chat button on your website, we’ll help you disable it and connect our txt.me chat widget. We’ll even compensate you for the expired paid period.

If your website visitor has a bad internet connection, they may find it difficult to load your site, let alone chat with an agent. That said, as long as there is a connection on both ends, you should be able to interact with your site visitors to your heart’s content.

The team at txt.me is available 24/7 via chat to answer any questions you may have and to help you resolve any issues you may be facing. We also have a wealth of helpful articles in our knowledge base that may help you find a solution to your problems.

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